Refund & Return Policy
Your satisfaction is our priority
At Ethiglo, customer satisfaction is our priority. We want you to be completely happy with your purchase. Please read our refund policy carefully.
Eligible for Refund/Replacement
Refunds or replacements are applicable only for:
- Damaged products upon delivery
- Defective products
- Incorrect products received
Not Eligible for Refund
Refunds are not applicable for:
- Dissatisfaction due to skin type variation
- Product misuse
- Products used beyond recommended instructions
- Opened or used products (unless defective)
How to Request a Refund
1
Contact Us Within 7 Days
Reach out to us within 7 days of receiving your order.
2
Provide Proof
Send photos of the damage/defect along with your order details.
3
Verification & Processing
Our team will verify and process your request promptly.
Refund Timeline
Refunds will be processed to the original payment method within 7–10 business days after verification.
Shipping Charges
Original shipping charges are non-refundable, unless the return is due to our error.
Need to Request a Refund?
Contact our support team and we'll help you with your refund request.
We reserve the right to update our refund policy at any time.